AKKO Group Protection Program Terms & Conditions

AKKO LLC (“AKKO”)

Address:
95 Third Street, 2nd Floor
San Francisco, CA 94103

Terms of protection for a Group Protection Program (“Program”) will be dictated by those outlined on the Group Protection Program Overview Page (“Overview Page”). 

What’s contained on a Group Protection Program Overview Page:

  • Client (“Client”): the client group that is registering for the protection program.
  • Provider: The Provider of this Program is Universal Underwriters Service Corporation located at 7045 College Boulevard, Overland Park, KS 66211, (800) 515-5988.
  • Total Program Term: the total time period, inclusive of the initial Program Period and applicable renewals, that Client will be provided coverage.  
  • Program Inclusions (“Inclusions”): what’s included for your program, including what types of damages and losses will be protected in accordance with the below listed Protection Sets, as indicated on the Overview Page. 
  • Items Protected (“Items”): the items or devices are to be protected and the cost of the program for each device and their terms
    • Quantity: the quantity of each Item to be included in the Program 
    • Item Name/Model: the type of Item identified by brand/model
    • Replacement Cost / Agreed Value: if “replacement cost,” the items will be replaced based on their replacement value at the time of a claim, and an estimate will be written in this field as to the replacement value at the time of the start of your plan, if “agreed value” then for any claim which requires a full replacement, the amount written will be the exact amount paid to the plan holder
    • Cost per plan: how much will be paid for each Item to be included in the program and the payment schedule (per year, month, semi-annually, etc.)
    • Deductible: the deductible to be applied to any claim which arises for that Item type
    • Limit(s): number of claims allowed within the Program Period per Item, or on an aggregate basis, or an aggregate dollar amount limit for claims on all Items 
       

See an example Overview Page here.

Group Protection Program Terms & Conditions:

Group Protection Programs provide protection for Items against breakdown and damage, from any external cause listed in the Inclusions section of the Overview Page while in the care, custody, or control of the Client or the Client’s designated covered person(s) during the Program Period set forth on the Overview Page. The protection and claims are administered by AKKO LLC. AKKO shall be liable for the repair of an Item, providing a replacement Item, or the actual cash value of Items at the time the Item is destroyed or damaged unless a stated value is provided and included on the Overview Page.

Protection Programs DO NOT protect against the following:

1- Items that are lost or stolen. 

2- Repairs, or damage caused by repairs, that are not performed by an approved AKKO servicer.

3- Damage arising from non-normal use, including but not limited to, modifications, alterations, kitting, enhancements, or applying a case or accessory.

4- Loss or damage caused by deliberate abuse or destruction. 

5- Damage caused by after-market equipment and accessories.

6- Repairs that would fall under any active manufacturer warranty or any repairs that are a result of manufacturer defect.

7- Device covers, cases, chargers, keyboards, external components not part of the original unit, software, or other accessories unless included under Items on the Overview Page.

8- Cosmetic damages or damages that do not impact the use or performance of the Item.

9- Against loss or damage caused by or resulting from:

  • 9.1 – hostile or warlike action in times of peace or war, including action hindering combating, or defending against an actual impending or expected attack;
    • a. by any government or sovereign power (de jure), or by any authority maintaining or using military, naval, or air forces; or
    • b. by military, naval, or air forces;
    • c. by an agent of any such government power, authority, or forces
  • 9.2 – any weapon of war employing atomic fission or radioactive force whether in time of peace or war;
  • 9.3 – insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating, or defending against such an occurrence, seizure or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority, or risks of contraband or illegal transportation of trade;
  • 9.4 – any natural disaster or extreme weather events, including but not limited to fires, floods, lightning, or earthquakes; or
  • 9.5 – thefts that occur while Item(s) are located in a commercial location or when multiple Items that are stored together are stolen.

10- NUCLEAR EXCLUSION. Notwithstanding anything herein contained to the contrary, it is hereby understood and agreed that this coverage shall not apply to any loss, damage, or expense due to or arising out of, whether directly or indirectly, nuclear reaction, radiation, or radioactive contamination regardless of how it was caused. 

11- Loss or damage arising out of infidelity, dishonesty, or any willful misconduct on the part of the Client, associate in interest, and/or any third party. 

12- Failure of an Item that has been withdrawn or recalled from the market or caused by a known or suspected defect, deficiency, inadequacy, or dangerous condition in it.

Conditions:

Protection is extended for the following if listed on your Overview Page under Inclusions:

Protection Sets:

A – Accidental Damage (Full) – Failure to perform as the manufacturer intended due to unexpected and unintentional mishandling during normal usage. Examples include: 

  • Broken glass screen
  • Broken LED/LCD displays
  • Electrical failures caused by accidental damage
  • Other physical damages
  • Liquid Damage – Failure to perform as the manufacturer intended due to unexpected and unintentional liquid spills during normal usage. Examples include:
    • Liquid or water damages or failures from accidental spills
    • Liquid or water damages or failures from accidental submersions


B – Mechanical/Electrical Breakdowns – Failure to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by defects in materials or workmanship. Examples include: 

  • Display/Touchscreen failure
  • Charger and/or other port failures
  • Speaker failures
  • Camera failures
  • Battery failures
  • Other internal component failures


C – Power surge – A sudden and non-continuous increase or burst of electricity or electrical current that damages an Item. 

Unless indicated otherwise on the program overview page, the correct Item serial number or another unique Item identifier must be provided to AKKO upon the beginning of the Program Period in order for protection to be bound to the Item. For phones, IMEIs associated with each device must also be provided.

    1. The Deductible, if any, shall be deducted from the amount of each claim based upon the terms outlined on the Overview Page.
    2. Protection shall be automatically transferred to any loaner Item of the same manufacturer and model as any protected Item. Protection, once started, cannot be terminated until the end of the Program Period. In the case of a permanent replacement, Client must provide the serial number or unique identifier of any replacement Item within fifteen (15) business days of receipt in order for protection to be transferred.
    3. The Total Program Term is the agreed-upon time frame between Client and AKKO. The Total Program Term is comprised of separate one (1) year periods (each a “Program Period”) which shall automatically renew on the anniversary of the Program until the Total Program Term listed on the Overview Page is complete. 
    4. The Program may be canceled by Client, for any reason, within 30 days of the start of Program Period, after which, all terms are bound. For all cancellations within 30 days of the start of Program Period, Client shall receive a full refund of all payments made for the Program. If canceled after 30 days of the start of the Program Period, Client shall receive a prorated refund of all payments made for the Program, less claims paid. The pro-rata refund will not include any discounts applied to multi-year Total Program Terms.  A 10% penalty per month shall be added to any refund that is not paid within thirty (30) days of Client’s cancellation. 
    5. The Program may be canceled by AKKO for the following reasons: (i) failure to make required payments to AKKO; (ii) fraudulent conduct by Client; or (iii) a misrepresentation by Client. In the event that Client commits fraud or a misrepresentation is discovered which contributes to a higher risk that was not initially disclosed to AKKO before payment, AKKO shall immediately terminate this Program. AKKO shall provide written notice of any cancellation to Client. 
    6. If the Total Program Term is comprised of multiple Program Periods, AKKO shall have the right to conduct an annual review of the Program on each anniversary of the initial Program Period. In the event that AKKO determines, in its sole discretion, that the Program is no longer economically viable, AKKO may terminate the Program with thirty (30) days’ written notice to Client. Upon such cancellation, AKKO shall provide a pro-rata refund of all unearned costs paid to AKKO, less claims paid in the current Program Period.  
    7. Prior approval is required before a claim can be resolved. In the case of a claim, the Client shall follow the guidelines they were provided by AKKO on the Overview Page at the time their Program begins. The Client may also email claims@getAKKO.com and provide their organization’s name and the Client Point Contact’s name and email address along with the serial number(s) or unique identifiers of any affected Item(s). 
    8. Client or its designated person(s) must report a claim within thirty (30) days from the occurrence of the claim in order to receive coverage. If a claim is not reported within this period, the claim will not be covered. 
    9. The Client will have sixty (60) days from the date a claim is filed to provide any required and/or additional documentation that has been requested of the Client by AKKO to substantiate said claim. Failure to provide the required and/or additional documentation within sixty (60) days from the date they are requested will result in the denial of the claim.
    10. Claim payments issued for the replacement cost of a device that is damaged beyond economic repair will be issued to the Client unless otherwise instructed by the Client. If the Overview Page contains a “named value” limitation, any reimbursement will be in accordance with this limitation. 
    11. AKKO may use non-original manufacturer or refurbished parts when repairing any Item. 
    12. Client may not transfer this Program to any other person or entity. 
    13. In the event that AKKO supplies the Client with a replacement Item and Client fails to return the damaged Item within thirty (30) days, We may charge Client a fee up to the retail price of the Item.   
    14. AKKO SHALL NOT BE LIABLE for any loss or damage to Items protected or covered by other valid and collectible warranties, protection plans, or Insurance. Protection under this Program shall be for EXCESS of aforementioned.
    15. NEITHER AKKO NOR ITS EMPLOYEES AND STOCKHOLDERS SHALL HAVE ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUCH AS PROPERTY DAMAGE, DATA DAMAGE, LOSS OF REVENUE OR ANY OTHER LOSS FROM THE FAILURE OF ANY PROTECTED ITEMS.
    16. The administrator of all Programs is AKKO LLC, 95 Third Street, 2nd Floor, San Francisco, CA 94103. (415) 523-9233. 
    17. THIS IS NOT A CONTRACT OF INSURANCE. OUR OBLIGATIONS UNDER THIS SERVICE CONTRACT ARE GUARANTEED UNDER A SERVICE CONTRACT REIMBURSEMENT INSURANCE POLICY. IF WE FAIL TO PAY OR PROVIDE SERVICE ON A CLAIM WITHIN SIXTY (60) DAYS AFTER PROOF OF LOSS HAS BEEN FILED, YOU ARE ENTITLED TO MAKE A CLAIM DIRECTLY AGAINST THE INSURANCE COMPANY, UNIVERSAL UNDERWRITERS SERVICE CORPORATION, LOCATED AT 7045 COLLEGE BOULEVARD, OVERLAND PARK, KS 66211, (800) 515-5988.

AKKO Group Protection Program Terms & Conditions

AKKO LLC (“AKKO”)

Address:
95 Third Street, 2nd Floor
San Francisco, CA 94103

Protection benefits included in Group Protection Programs are backed by AKKO’s “A” Rated Insurance Partners.

Terms of protection for a Group Protection Program (“Program”) will be dictated by those outlined on the Group Protection Program Overview Page (“Overview Page”). 

What’s contained on a Group Protection Program Overview Page:

  • Client (“Client”): the client group which is registering for the protection program
  • Program period (“Program Period”): the time period for which specified items are protected
  • Program Inclusions (“Inclusions”): what’s included for your program, including what types of damages and losses will be protected in accordance with the below listed Protection Sets
  • Items Protected (“Items”): which items or devices are to be protected and the cost of the program for each device and their terms
    • Quantity: the quantity of each Item to be included in the Program 
    • Item Name/Model: the type of Item identified by brand/model
    • Replacement Cost / Agreed Value: if “replacement cost,” the items will be replaced based on their replacement value at the time of a claim, and estimate will be written in this field as to the replacement value at the time of the start of your plan, if “agreed value” then for any claim which requires a full replacement, the amount written will be the exact amount paid to the plan holder
    • Cost per plan: how much will be paid for each Item to be included in the program and the payment schedule (per year, month, semi-annually, etc.)
    • Deductible: the deductible to be applied to any claim which arises for that Item type
    • Limit(s): number of claims allowed within the Program Period per Item, or on an aggregate basis, or an aggregate dollar amount limit for claims on all Items 
 

See an example Overview Page here.

Type “B” Programs:

What’s contained on a Group Protection Program Overview Page when the Program Type is “B”:

  • Client (“Client”): the client group which is registering for the protection program
  • Items Protected (“Items”): which types of items are to be protected under the program and the associated deductibles and limits for coverage applicable to those items
    • Item Types / Categories: what types of items are included under the coverage of the program, visit https://getAKKO.com/item-categories/ for a definition of Item Categories
    • Protection Sets: what’s included for your program, including what types of damages and losses will be protected in accordance with the below listed Protection Sets
    • Deductibles: the deductibles to be applied to any claim which arises for that Item Type / Category
    • Claim Limit(s): number of claims allowed within the Program Period per Item, or on an dollar limit per claim basis, or an aggregate annual dollar amount limit for claims on any eligible Items
 

See an example Overview Page here.

Group Protection Program Terms & Conditions:

Group Protection Programs provide protection for Items against damage, theft or loss from any external cause listed in the Inclusions section of the Overview Page while in the care, custody, or control of the Client during the Program Period set forth on the Overview Page. Group Protection Programs also include AKKO and their partners’ coordination, administration, and support tools and platform access. Protection benefits are backed by Victoria Corporate Limited. The protection and claims are administered by AKKO LLC. AKKO shall be liable for the actual cash value of Items lost, destroyed, or damaged unless a stated value is provided and included on the Overview Page.

Protection Programs DO NOT protect against the following:

  1. Loss or damage caused by deliberate abuse or destruction. For devices stolen from a vehicle, proof of forced entry is required (such as photos or videos of a broken window/door).
  2. Damage caused by after-market equipment and accessories.
  3. Repairs that would fall under any active manufacturer warranty or any repairs that are a result of manufacturer defect.
  4. Device covers, cases, chargers, keyboards, external components not part of the original unit, software, or other accessories unless included under Items on the Overview Page.
  5. Cosmetic damages or damages which do not impact the use or performance of the Item.
  6. Against loss or damage caused by or resulting from:
    1. hostile or warlike action in time of peace or war, including action hindering combating, or defending against an actual impending or expected attack;
      1. by any government or sovereign power (de jure facto), or by any authority maintaining or using military, naval, or air forces; or
      2. by military, naval, or air forces;
      3. by an agent of any such government power, authority, or forces
    2. any weapon of war employing atomic fission or radioactive force whether in time of peace or war;
    3. insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizure or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade;
    4. any natural disaster or extreme weather events, including but not limited to fires, floods, lightning, or earthquakes; or
    5. thefts which occur while Item(s) are located in a commercial location or when multiple Items which are stored together are stolen.
  7. NUCLEAR EXCLUSION. Notwithstanding anything herein contained to the contrary, it is hereby understood and agreed that this coverage shall not apply to any loss, damage, or expense due to or arising out of, whether directly or indirectly, nuclear reaction, radiation, or radioactive contamination regardless of how it was caused. 
  8. Loss or damage arising out of infidelity, dishonesty, or any willful misconduct on the part of the Client, associate in interest, and/or any third party. This includes, but is not limited to, Items that are willfully not returned to the Client by any individual, employee, contractor, or student to whom an Item was issued.
  9. Loss or damage arising out of loss of market, latent defect, inherent vice, delay, loss of use, clean-up costs, decay, changes in temperature or humidity, or other deterioration, any remote or consequential loss.

Conditions:

Protection is extended for the following if listed on your Overview Page under Inclusions:

Protection Sets:

  • A – Accidental Damage (Full)
    • Broken glass screen
    • Broken LED/LCD displays
    • Other physical damages
    • Electrical failures caused by accidental damage
  • A2 – Accidental Damage (Screen-only)
    • Broken glass screen
    • Broken LED/LCD displays
  • B – Liquid Damage
    • Liquid or water damages or failures from accidental spills
    • Liquid or water damages or failures from accidental submersions
  • C – Mechanical/Electrical Breakdowns
    • Display/Touchscreen failure
    • Charger and/or other ports failures
    • Speaker failures
    • Camera failures
    • Battery failures
    • Other internal components failures
  • D – Theft
  • E – Loss
  • F – Power surge due to lightning, fire damage, and flood damage
  • G – Vandalism

Unless indicated otherwise on the program overview page, correct Item serial number or another unique Item identifier must be provided to AKKO upon the beginning of the Program Period in order for protection to be bound to the Item. For phones, phone numbers associated with each device must also be provided.

Applicable to all Type “B” Programs: Unless indicated otherwise on the program overview page, there is an applicable 30 day waiting period from the date of enrollment of any individual or account within the program until protection begins for any eligible Items.

  1. The Deductible, if any, shall be deducted from the amount of each claim based upon the terms outlined on the Overview Page.
  2. Protection shall be automatically transferred to any loaner Item of the same manufacturer and model as any protected Item. Protection, once started, cannot be terminated until the end of the Program Period. In the case of a permanent replacement, Client must provide the serial number or unique identifier of any replacement Item within fifteen (15) business days of receipt in order for protection to be transferred.
  3. The Program Period is the agreed upon time frame between Client and AKKO.
  4. Program may be canceled by Client, for any reason, within 30 days of the start of Program Period, after which, all terms are bound. For all cancellations within 30 days of the start of Program Period, Client shall receive a full refund of all payments made for the Program. If cancelled after 30 days of the start of Program Period, Client shall receive a prorated refund of all payments made for the Program. 
  5. Program may be cancelled by AKKO for the following reasons: (i) failure to make required payments to AKKO; (ii) fraudulent conduct by Client; or (iii) a misrepresentation by Client. In the event that Client commits fraud or a misrepresentation is discovered which contributes to a higher risk that was not initially disclosed to AKKO before payment, AKKO shall immediately terminate this Program.
  6. In the case of a claim, the Client shall follow the guidelines they were provided by AKKO at the time their Program begins. Or, the Client may also email claims@getAKKO.com and provide their organization’s name and the Client Point Contact’s name and email address along with the serial number(s) or unique identifiers of any affected Item(s). A signed statement from the Client is required for claims for Theft or Loss stating the details of the incident.
  7. Stolen devices will follow the same claims procedure with the exception that a police report will need to be filed within seven (7) days of the occurrence, with a copy provided to AKKO.
  8. The Client will have 60 days from the end of the Program Period to submit any claims for loss, damage, or theft that occurred during the Program Period.
  9. The Client will have sixty (60) days from the date a claim is filed to provide any required and/or additional documentation which has been requested of the Client by AKKO to substantiate said claim. Failure to provide the required and/or additional documentation within sixty (60) days from the date they are requested will result in the denial of the claim.
  10. Claim payments issued for the replacement cost of a device that is lost, stolen, or damaged beyond economic repair, will be issued to the Client unless otherwise instructed by the Client.
  11. The use of aftermarket device chargers for electronic devices protected under a Program will void protection on the device.
  12. In order to process claims for Items that are not returned to Client at the end of the Program Period, AKKO must be afforded the opportunity to contact the individual last in possession of the Item or their parent(s) or guardian(s) by phone, email, or mail in order to recover the Item. the Client must comply in providing all available contact information they have.
  13. AKKO SHALL NOT BE LIABLE for any loss or damage to Items protected or covered by other valid and collectible warranties, protection plans, or Insurance. Protection shall be for EXCESS of aforementioned.
  14. NEITHER AKKO, VICTORIA CORPORATE LIMITED, OR ITS EMPLOYEES AND STOCKHOLDERS SHALL HAVE ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUCH AS PROPERTY DAMAGE, DATA DAMAGE, OR ANY OTHER LOSS FROM THE FAILURE OF ANY PROTECTED ITEMS.
  15. The administrator of all Programs is AKKO LLC, 95 Third Street, 2nd Floor, San Francisco, CA 94103. (415) 523-9233. For some Programs which may include protection from other insurance policies, AKKO partners with Elite Risk Insurance Solutions Lic#0G40499 and Universal Underwriters Insurance Company (a part of Zurich North America).

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